
Hey!
So, i have been an online shopper for many years, and also a retailer, so i have lots of knowledge and tips to pass on. These will be aimed at the fashion/clothing sector, but most tips will cover general buying on the internet.
Safety
The safest way to buy on the internet is to buy from reputable sites you have heard of, or from a good recommendation. If buying from a site you should always use a Credit Card or Paypal if you have a Paypal account. Credit cards are insured when you buy online for things over £100 to protect you from fraud (note this doesnt include buying something you want to return but the return isnt accepted for a genuine reason).
When you buy from a site make site it is secure, you will know this because it will have https (note the s) and show a padlock in the taskbar. NOTE! – This will only apply to the checkout pages, and possibly ‘your account’ pages. It does not appear on the whole site. Basically it will only be a secure connection when you have to enter sensitive information. You can also check things like the site physical address and phone number, and note where the site is based, it is easier all round if you are in the UK to buy from a UK website.
Returns
The law for returns on almost everything (but not all) is you have 7 days to return the item for full refund. You do not need to give a reason, and the full amount should be refunded to you. This is known as the Distance Selling Regulation. The store can offer you an exchange if you would prefer, but you can get a full refund. Some exceptions include opened sealed software, and made to order things (such as made to order clothing).
Always check the stores return policy. The majority will offer at least an exchange on an item, for example if it does not fit, and will usually allow 7-14 days. Note most will not do free exchanges, meaning you will have to pay the postage to send the item back.
Returns – You are entitled to nothing if:
- You want to return an item for no reason, and are outside the legal 7 day period and any store policy period
- You want to return an item because you do not like it, it doesnt fit, you dont like it, or similar reasons; And it is outside the 7 day legal period and any store policy period.
- You have damaged the item and want to return it for a refund/replacement
To avoid any of these issues, you should try on your item as soon as it arrives, and make sure you are clean and not wearing any strong aftershave/deoderaunt, make sure it fits and you like it. If you want to return it for any reason, contact the retailer immediatly and return it as soon as they tell you to…Do not put it off for a few days, you may fall outside the returns period and have it sent back to you at your cost!
Check the delivery times
Make sure they deliver in good time. Most will offer at least First Class shipping, which is 1-2 business days. Watch out for some who will only offer 5-10 working days. This is not acceptable for me, but you may be different
There are Real shops too!
Compare the prices online to those seen in stores. Sometimes the internet is cheaper, we all know that. But there may be a sale in a shop close to you, so go to a few shops, see how much the things you want to buy are, and you might find them cheaper.
Shop around online too
Check out a few different sites. Usually in the clothing world, prices are the same -If you are buying something new and in season anyway. But it is still worth looking around at a few sites, you may save yourself a few quid doing this.
Measure your clothing, and/or buy the same size in the same brand
If you have a particular brand already, then in most cases the same brand will use the same size. For example, i bought some J Lindberg Jeans a few weeks ago. I know that i was a size 32 in their jeans (as opposed to 30 in True Religion or Evisu) because i have some and they fit. So i bought the size 32! It sounds so easy, but some people dont do this simple thing. If you do not know you can measure something you like, or if you want to doubley make sure, go to a real store, try them on, and if they are cheaper online then go home and buy them online
Use Discount Codes
LOADS of online stores use discount codes. They are very easy to find online, from websites dedicated to bring you discount codes. The best way to find these is to search Google. 15 minutes of searching could save you a few ££’s
Buy a few things at once
This is one thing i do all the time. If i buy from a certain site, i wait until there are a few things i want, before i go ahead and buy. Why? Well for 1 thing, i do not like to wait for deliveries all the time. Another is delivery costs. If you order 5 things seperatly there could be 5 delivery charges. If you order all in 1 go, there will be 1 delivery charge, and sometimes no delivery charge at all, since some companies offer spend £xxx for FREE Delivery. They may also offer other insentives, e.g. spend £100 get a free t-shirt, 3 for 2’s etc.
If It Looks To Good To Be True….
Yeah its that old saying again. Basically if you see a brand new pair of jeans which happen to be half the price then think about it….Yeah, they are probably fake, or worse, the website is fake trying to get your details. Only buy genuine things from genuine websites.
Further Reading/Helpful Links
Consumer Direct
Distance Selling
Office Of Fair Trading
Let me know what you think of these tips, if i have missed anything out or if you have anything to ask